Make a payment

We offer two ways to pay your Council Rates.

Pay online with your Mastercard or Visa credit card using BPOINT.

Just enter your credit card details, the BPOINT Reference number from your Council rates notice and how much you want to pay.

Please note that a credit card surcharge applies for the use of BPOINT.

 BPOINT biller code 28050

Alternatively you can use BPAY if you wish to avoid paying credit card surcharges. BPAY allows you to pay over the phone or Internet from your cheque, savings, MasterCard or Visa account. The Rates Biller code is 28050.

To learn more about BPAY contact your participating financial institution or visit the BPAY website.

We offer two ways to pay your Council Invoice.

Pay online with your Mastercard or Visa credit card using BPOINT.

Just enter your credit card details, the BPOINT Reference number from your Council invoice and how much you want to pay.

Please note that a credit card surcharge applies for the use of BPOINT.

 BPOINT biller code 504761

Alternatively you can use BPAY if you wish to avoid paying credit card surcharges. BPAY allows you to pay over the phone or Internet from your cheque, savings, MasterCard or Visa account. Our Invoice Biller code is 504761.

To learn more about BPAY contact your participating financial institution or visit the BPAY website.

We offer the ability to receive your Council Rate Notices by email. If you would like to sign up for eRates, then we will email you a link to your Rate Notice instead of sending it to you by postal mail. We encourage our ratepayers to sign up and help reduce our impact on the environment.

Certain pensioners may be eligible for a concession on Council Rates by the submission of a completed Pensioner Concession Application and supporting documentation.

To become an eligible pensioner you must be liable for the rates and charges on a property.

This property will need to be your sole or principal residence, and you must have a current pensioner concession card.

A valid pensioner concession card will need to be issued by either Centrelink or under the following circumstances by the Department of Veteran’s Affairs:

• you are a widow or widower of a member of the Australian Defence or Peacekeeping Forces, or
• you are the unmarried mother of a deceased unmarried member of either of those forces, or
• you are a widowed mother of a deceased unmarried member of either of those forces, or
• you are a TPI under the Veterans” Entitlement Act, 1986, or
• you receive a general rate of pension adjusted for extreme disablement under section 22 (4) of the Veterans’ Entitlement Act 1986 of the Commonwealth, or a special rate of pension under section 24 of that Act.

Please Note:

If you start receiving a pension after the commencement of a quarterly billing period and you meet the above conditions, you can claim a rebate from the start of the next quarterly billing period.

If you cease to qualify as an eligible pensioner, you will not be entitled to receive a rebate after the end of the quarterly billing period in which you ceased to be eligible. Therefore, if you were granted a pensioner rebate in advance that you are no longer entitled to, it will be charged back to your rate account for the period pertaining to your ineligibility.

Please contact the Council on 9879 9400 immediately if your eligibility changes.

Council has a Hardship Policy in place if you are experiencing financial hardship.

Applications under the policy can be made by either individuals or businesses.