Delivering for the community

From improving online customer service offerings to renewing footpaths and minimising waste to landfill, a Hunter’s Hill Council report shows the organisation is on track to deliver a program of reforms this year.

The Delivery Program Progress report was received at a Council meeting on March 9.

It indicates how the organisation is tracking at the halfway point in its 2019-20 program of reforms.

The program is aimed at reviewing and streamlining processes across the organisation, taking advantage of contemporary technologies, reviewing and instigating shared service arrangements, improving governance and providing a new standard of customer experience.

This work will support Council to more effectively deliver on community outcomes, as set out in its Community Strategic Plan.

The report, which canvasses the six months to December 2019, includes highlights of achievements in key areas:

Focus on the community

• A successful events program including Young in Art, Carols by Candlelight and New Year’s Eve celebrations.
• A new joint-use agreement with Lane Cove Council, delivering substantial savings to enable improved library services to the Hunters Hill community.

Maintain character and manage growth planning

• New online portal for development applications to improve determination times and performance reporting.
• Partnership with City of Ryde and the Gladesville Chamber of Commerce to create, develop and deliver a place-based campaign to encourage additional patronage of the Gladesville village precinct.

Make getting around easier

• Footpath renewal in sections of: The Point Road; Werambie Street; Prince Edward Parade; Tiree Avenue; Serpentine Road; Vernon Street; and Jeanneret Avenue.

Manage and preserve our environment

• Reducing the amount of waste sent to landfill.
• Bushfire risk management planning with Ryde, Lane Cove and Parramatta councils.

Leadership and governance

• Upgrades to public areas of Hunters Hill Town Hall to make the building more accessible.
• Work on online systems to improve customer service offerings.

While work has commenced, the impact of the program of reforms is expected to be realised over the next 12 to 18 months

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