COVID-19 updates

Home » COVID-19 updates

Our community has been feeling the ripple effects of the coronavirus pandemic. It’s been a very difficult time for many people, and overwhelming to keep track of accurate information about COVID-19.

Be assured that Hunter’s Hill Council is doing all it can to protect the wellbeing of our community and our staff. We are monitoring and acting on the advice of opens in a new windowNSW Health.

The COVID-19 situation is changing rapidly.

For health information visit opens in a new windowNSW Health or call the National Coronavirus Health Information Line on 1800 020 080.

Call opens in a new windowhealthdirect on 1800 022 222 if you have symptoms.

Further information may be found in the drop down boxes below.

opens in a new window22 July, 2020 – COVID-19 Community Update

Businesses are encouraged to sign up to councils eNews for up to date information on how local, state and federal governments are working together to support businesses through this pandemic.

Evictions moratorium

National Cabinet has agreed to a moratorium on evictions over the next six months for commercial and residential tenancies in financial distress who are unable to meet their commitments due to the impact of coronavirus. Read the Cabinet statement – 29 March here

Advice from the Small Business Commissioner

https://www.smallbusiness.nsw.gov.au/get-help/covid-19-coronavirus-information-small-business-owners

Rates relief for property owners

Businesses suffering financial hardship are urged to apply to Council for rates relief, such as tailored payment plans. Refer to council’s financial hardship policy

Open for Business

Council wants to understand which businesses are Open for Business. If you are a local business in the Hunters Hill LGA, and you want the community to know your new hours, services or simply that you are open for business, please add your details on this Google Map:

How to Contact Us

To protect our community, we’ve closed all in-person customer services until further notice.

You can still pay your rates or report a problem online. Use the search engine on this website to find our more information on your issues.

Our team are answering calls on (02) 9879 9400 and emails at customerservice@huntershill.nsw.gov.au.

Council is working to support Sydney Community Services and would urge those able to make donations of toiletries, non perishable foods and cash to them. https://www.sydneycs.org/

Woolworths is offering a priority assistance service: https://www.woolworths.com.au/shop/discover/priorityassistance

NSW Ageing and Disability Abuse Helpline: 1800 628 221. Available 9am to 5pm, Monday to Friday

For support in a crisis please call the NSW Mental Health Line on 1800 011 511 (24 hours a day, 7 days a week) or in an emergency call 000.

Lifeline Australia: 24-hour telephone crisis support and suicide prevention: 13 11 14
Suicide Callback Service: 1300 659 467
Headspace: Online and telephone counselling for young people
Kids helpline: 1800 551 800
Beyond Blue: 24/7 support line and chat line available: 1300 224 636
Transcultural Mental Health Service

Commonwealth Support: https://www.servicesaustralia.gov.au/individuals/subjects/affected-coronavirus-covid-19

ATO Support: https://www.ato.gov.au/individuals/dealing-with-disasters/

Fairwork: https://coronavirus.fairwork.gov.au/

Renters: https://www.tenants.org.au/blog/renting-and-covid-19-information

To prevent the spread of Coronavirus and protect our elderly and vulnerable the Federal Government declared a number of restrictions on events and gatherings.

Council meetings will be held using video conference and live streamed.

Community wishing to report issues with social distancing should contact the Police.

opens in a new windowNSW Health regulations apply to restaurants, cafes and food courts.

Further information can be found on the opens in a new windowNSW Food Authority website

Our community is reminded to follow the social distancing rules from NSW Health and the Australian Government.

Bookings for Council-managed community facilities and sportsgrounds are only permitted with COVID safety plans.

We are working with groups that use these facilities to ensure they are aware of their responsibilities, such as additional cleaning, contact tracing registers and the maximum number of people in each centre.

Our priority in all things remains the safety and well-being of our staff and community.

Council’s parking officers will prioritise public safety issues.

Waste services continue, with some changes to the times of collection to enable the waste contractor to protect the health of staff.

Council’s coronavirus response plan is to protect and stabilise the council staff, so that service can continue to the community.

Service NSW Hotline

Service NSW has a 24 hour / seven day a week hotline on 13 77 88. Service NSW staff can follow up about specific concerns for community members and business operators throughout the COVID-19 pandemic as well as give general information.

Health and hygiene

Extra cleaning and hygiene measures have been put in place at all Council facilities.

Pandemic Response Team

Council has established a Pandemic Response Team to oversee how the COVID-19 response is organised.

There is a large number of our residents now working from home who are unfamiliar with the level of daytime noise such as construction, lawn mowing etc. We are receiving a significant amount of complaints. There are legislation and controls in place to allow this noise, which limits councils ability to respond to the complaints. Please consider this before making a call or emailing our Customer Service staff.