COVID-19 updates

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Our community has been feeling the ripple effects of the coronavirus pandemic. It’s been a very difficult time for many people, and overwhelming to keep track of accurate information about COVID-19.

Be assured that Hunter’s Hill Council is doing all it can to protect the wellbeing of our community and our staff. We are monitoring and acting on the advice of opens in a new windowNSW Health.

Information on this page will be updated daily as the situation continues to rapidly change.

Click opens in a new windowhere or see image below for NSW Health’s details about the changes from Monday June 1, 2020. Further information may be found in the drop down boxes below.

Businesses are encouraged to sign up to councils eNews for up to date information on how local, state and federal governments are working together to support businesses through this pandemic.

Evictions moratorium

National Cabinet has agreed to a moratorium on evictions over the next six months for commercial and residential tenancies in financial distress who are unable to meet their commitments due to the impact of coronavirus. Read the Cabinet statement – 29 March here

Advice from the Small Business Commissioner

https://www.smallbusiness.nsw.gov.au/get-help/covid-19-coronavirus-information-small-business-owners

Rates relief for property owners

Businesses suffering financial hardship are urged to apply to Council for rates relief, such as tailored payment plans. Refer to council’s financial hardship policy

Open for Business

Council wants to understand which businesses are Open for Business. If you are a local business in the Hunters Hill LGA, and you want the community to know your new hours, services or simply that you are open for business, please add your details on this Google Map:

See the Hunters Hill Connected page for details of online business zoom-ing sessions.

How to Contact Us

To protect our community, we’ve closed all in person customer services until further notice.

You can still pay your rates or report a problem online. Use the search engine on this website to find our more information on your issues.

Our team are answering calls on 98799400 and emails at customerservice@huntershill.nsw.gov.au.

Council is working to support Sydney Community Services and would urge those able to make donations of toiletries, non perishable foods and cash to them. https://www.sydneycs.org/

Woolworths is offering a priority assistance service: https://www.woolworths.com.au/shop/discover/priorityassistance

NSW Ageing and Disability Abuse Helpline: 1800 628 221. Available 9am to 5pm, Monday to Friday

For support in a crisis please call the NSW Mental Health Line on 1800 011 511 (24 hours a day, 7 days a week) or in an emergency call 000.

Lifeline Australia: 24-hour telephone crisis support and suicide prevention: 13 11 14
Suicide Callback Service: 1300 659 467
Headspace: Online and telephone counselling for young people
Kids helpline: 1800 551 800
Beyond Blue: 24/7 support line and chat line available: 1300 224 636
Transcultural Mental Health Service

Commonwealth Support: https://www.servicesaustralia.gov.au/individuals/subjects/affected-coronavirus-covid-19

ATO Support: https://www.ato.gov.au/individuals/dealing-with-disasters/

Fairwork: https://coronavirus.fairwork.gov.au/

Renters: https://www.tenants.org.au/blog/renting-and-covid-19-information

To prevent the spread of Coronavirus and protect our elderly and vulnerable the Federal Government declared a number of restrictions on events and gatherings.

Council has cancelled all face to face meetings. Council meetings will be held using video conference and live streamed.

Community wishing to report issues with social distancing should contact the Police.

All council events are cancelled – this will be reviewed on the 30 June 2020.

As at Monday June 1, 2020, the following restrictions on gatherings apply:

The general rules about gathering in homes and public places remain the same: five visitors to a home, and groups of 10 can gather in a public place.
the cap on wedding attendees doubles to 20 and 50 people will be allowed to gather at funerals and religious services.
Beauty, waxing, tanning and nail salons can begin treatments, adhering to social distancing.
Museums, galleries, libraries, zoos, wildlife parks and aquariums will reopen, adhering to social distancing.

As at Monday June 1, 2020, the following restrictions apply to Restaurants and Cafes.

Restaurants, pubs and cafes will be allowed to host 50 patrons, up from 10 currently, with restrictions: they can only take group bookings of 10 people or less and shared food and utensils are out.

Detailed information can be found on the opens in a new windowNSW Food Authority website

Our community is reminded to follow the social distancing rules from NSW Health and the Australian Government. The below are updated as at Friday 15 May, 2020.

All existing bookings for Henley Bowling Club, Gladesville Road Community Centre, Fairland Hall, Weil Park Hall and Town Hall booking are cancelled and no new bookings will be accepted.
Bootcamps can resume with up to ten persons, including the trainer. Social distancing must be maintained. Please ensure you have completed the booking forms. Specific information and resources for Personal Trainers can be found opens in a new windowhere
Dog Parks are also still open and people are reminded to maintain social distancing. Boronia Park Oval 3 is now off-leash. Ovals 1 and 2 are not.
Starting from Monday 18th May we will have lights on at Boronia 1, the netball courts at Boronia, Gladesville Reserve and Weil Park from 5-7pm weekdays as a trial. No more than 10 people may train at any one time and social distancing must be in place. Please note that priority for courts and sports fields will be given to the sporting clubs with existing bookings as their associations begin to support a return to sport in line with the AIS Framework for Rebooting Sport. Please contact Customer Service on 02 9879-9400 or email customerservice@huntershill.nsw.gov.au to check bookings.
Skateparks and Playgrounds – outdoor playground and exercise equipment can be used with caution. Council is installing signage and hand sanitiser but urges residents to BYO wipes and sanitiser
Outdoor pools will be open with restrictions. No more than 1 person per lane and a maximum of 10 people at a time (remains the same as at June 1, 2020)
Gladesville library has been closed until further notice
Regional travel for any purpose is allowed within the state (as at June 1, 2020)

Council’s parking officers will prioritise public safety issues.

Waste services continue, with some changes to the times of collection to enable the waste contractor to protect the health of staff.

Council’s coronavirus response plan is to protect and stabilise the council staff, so that service can continue to the community.

Service NSW Hotline

Service NSW has a 24 hour / seven day a week hotline on 13 77 88. Service NSW staff can follow up about specific concerns for community members and business operators throughout the COVID-19 pandemic as well as give general information.

Health and hygiene

Extra cleaning and hygiene measures have been put in place at all Council facilities.

Pandemic Response Team

Council has established a Pandemic Response Team to oversee how the COVID-19 response is organised.

There is a large number of our residents now working from home who are unfamiliar with the level of daytime noise such as construction, lawn mowing etc. We are receiving a significant amount of complaints. There are legislation and controls in place to allow this noise, which limits councils ability to respond to the complaints. Please consider this before making a call or emailing our Customer Service staff.