The following requests can be submitted here
The online service requests are not suitable for detailed or customer specific requirements. Unsuitable requests include services such as the lodgement of applications, objections to development proposals, requests for residents parking permits
You can call Council on weekdays from 8.00am to 5.00pm on 9879 9400
Issues about a specific service, property or policy need to be made in writing. Complaints or problems that you personally require a response to must be made in writing. A valid written report can include those delivered by the postal service or by e-mail to Council. You should include a detailed description of the problem.
Types of problems that can be reported in writing include:
Whenever, wherever it suits you, use the Snap Send Solve app to tell us about issues in our community.
Snap Send Solve can be used to report a problem such as a pothole, fallen tree, illegal dumping, request information or give us general feedback.
The app is free to download on iPhone, iPad and Android devices. It lets anyone easily take a photo of an issue or provide general feedback, and immediately share with us so we can address the issue.
Once we receive your notification through Snap Send Solve, it will be processed by Council and you’ll get a response as quickly as possible.
All details associated with reports sent from Snap Send Solve are shared from the app using your email address. This helps us get in contact with you and let you know when we’ve resolved the issue.
The supermarket companies offer online reporting tools.
Water is a precious resource and we all need to save it whenever possible.
If you’ve seen water leaking in a public place, such as on a road or footpath, please contact Sydney Water so they can investigate the problem. If the problem is urgent, or you’re reporting between 11 pm and 6 am, please call Sydney Water on 13 20 90.
You can help keep our community safe by reporting problems with power poles and wires.
In an event of an electrical emergency call Ausgrid on 13 13 88
See Dealing with neighbours for more information.
22 Alexandra Street, Hunters Hill NSW 2110
PO Box 21, Hunters Hill NSW 2110
Tel: (02) 9879 9400
8:30am – 4.30pm
Customer Service phone lines open 8.00am – 5.00pm
(02) 9879 9400
1300 136 460