Reporting a problem to Council

Council does not address the following problems and you should refer these to the appropriate authority:

You can call Council on weekdays from 8.00am to 5.00pm on 98799400. You can report incidental problems by phone such as:

In general, any problems about a specific service, property or policy needs to be made in writing. Generally speaking, complaints or problems that you personally require a response to also need to be made in writing. A valid written report can include those delivered by the postal service or by e-mail to Council. You should include a detailed description of the problem. Types of problems that can be reported in writing include:

An urgent problem is one where the problem represents an immediate and genuine danger to the community. These can be reported by phone. If the problem arises outside Council's normal business hours, then telephone Council on 98799400 and listen for the recorded message outlining the process to contact the Duty Officer. Please note that the Duty Office can only attent to urgent problems.

Urgent problems can include things like: